15 December 2020 How can you plug temporary gaps in your IT service desk? Back when lockdowns began, furloughs, even complete shutdowns, were widespread. Since then, many businesses have started getting back to their offices again. But not without challenges. While businesses may be ready to operate under Covid-precautionary measures, not all staff members... Continue Reading
2 December 2020 Acora acquires Cloud service provider Veber Ltd IT Managed Service provider Acora Ltd completed its financial year 2020 in October, reporting strong revenue growth, a 40% like for like increase in EBITDA, and with the news it has concluded its first acquisition since receiving investment from Palatine... Continue Reading
26 November 2020 Acora Partners with Clever Dynamics to Enhance its Business Central Implementations Acora announces its added Clever Dynamics apps into its Microsoft Dynamics 365 Business Central implementations. “With the many years of experience of working with Dynamics customers, The Clever Dynamics team provide apps that really work for the real world challenges... Continue Reading
26 November 2020 Digital Transformation – Post Lockdown The Covid-19 lockdown measures have changed the mindset of many businesses across the UK. Those that were hesitant before have now recognised the benefits, such as increased productivity. However, while some of the teething problems still remain about remote working... Continue Reading
18 November 2020 Top 5 Must-have Processes for ITSM Now more than ever, organisations are investing in IT Service Management to help them become more efficient and save money in these times of austerity. Here are the five service management process that every organisation should follow. In these times... Continue Reading
5 November 2020 Does your existing IT support provider deliver on these vital KPI’s? To assess how well your IT support provider is performing, transparency is essential. How effectively and efficiently are incidents being resolved? To what extent are user expectations being met? What areas are in need of improvement – and what form... Continue Reading
30 October 2020 Customer Experience Must be the Top Priority for IT Teams Technology leaders and their teams are usually more tangentially associated with delivering great customer experience (CX). Contributing, yes, but not necessarily taking a central role in driving the customer experience. The assumption is that marketing teams, led by the chief... Continue Reading
21 October 2020 Women in Tech: Forging your Own Path to Leadership Applications Operations Manager, Nikky Stunt, shares her unique route to IT leadership and offers up advice for women at their own career path crossroads. Here’s Nikky’s journey in her own words… What’s your current role at Acora? I really enjoy... Continue Reading
21 October 2020 How CIOs Can Harness their Growing Role to Drive Digital Transformation Senior technology leaders have always had an important role to play in steering their organisation. After all, technology is a core business competency. But the past five years witnessed a major transition in the role of the CIO, a transition... Continue Reading
20 October 2020 Learn why 5 of the Top 50 UK law firms selected Acora Learn why have 5 of the Top 50 UK law firms have chosen to outsource some or all of their IT support services to Acora since the Covid-19 pandemic hit. Acora, strengthened by its acquisition of Plan-Net in 2019, is... Continue Reading
9 October 2020 3 Reasons Why Service Desks Fail A high performing service desk can have a hugely positive impact across any organisation; from optimising investments in technology to the productivity of the overall workforce and the competitiveness of your business. However, nowadays service desks face many new challenges... Continue Reading
8 October 2020 How Much Should you Spend on Cybersecurity? Cybersecurity worries, compliance concerns, and the impact thereof is still growing quickly, with COVID-19 introducing a range of new issues. Yet, in our 2020 CIO survey, senior tech leaders reported that an average of just 9% of IT budgets is... Continue Reading