It’s easy to understand why the FTF rate is the Service Desk metric that gets the most attention. When measured correctly, it is the figure that identifies when your end-users get a resolution at the time of asking for it….
Joiners, movers & leavers processes (JML) are critical to information security, hardware asset management and relationship building between your Support Team and IT users. All too often, the responsibility for maintaining a smooth process is unclear. Leaving both users and…
All organisations are adapting to a sudden shift in the way we work. However, it’s now clear that many of the changes put in place as a response to the COVID-19 pandemic may be here to stay. Corporate culture and…
All organisations are adapting to a sudden shift in the way we work. However, it’s now clear that many of the changes put in place as a response to the COVID-19 pandemic may be here to stay. Corporate culture and…
We were very sorry to hear the news from K3 earlier in the week. These are challenging times for all businesses, and the close knit Dynamics channel family is not immune. To the employees, and we have several ex colleagues…
“Below is the press release in relation to our corporate activity from the week commencing 9th March 2020. Whilst it feels wholly inappropriate to release these messages now, I am duty-bound to do so in the interest of all Acora…