We all understand the impact of distraction in our working lives. We work hard to keep focused on the tasks we’ve set out for the day and want to stay productive wherever we are. The IT service that our organisation…

As we explained in our previous paper, there’s a growing awareness in our industry about the importance of the employee experience. As well as shaping day-to-day IT operations and support, it’s increasingly recognised as a vital element in longer-term strategic and investment decision-making.

In our two previous papers, we’ve set out the background to creating a step change in your people’s IT experience. We’ve explored the new technology, metrics, people and thinking behind our Experience 360™ service, and how it revolutionises service delivery….