Resources category:

E-Books & Guides

Our Ultimate Guide to SLAs, XLAs and Everything in Between The Experience Level Agreement, or XLA, is one of the IT industry’s hottest topics – and one we’ve been talking about here at Acora for longer than most. In this…

We are delighted to share our annual CIO report with you. For the third consecutive year, we reached out to CIOs and other IT leaders in organisations across the UK to get a sense of the challenges they’re facing now,…

We’re delighted to present our second annual CIO report. Building on the success of last year’s inaugural survey, we’ve expanded its scope: more than just a summary of our findings, we’ve given a broader sense of the technical, commercial and…

“We could do so much better”. From our experience, if this is how you perceive your IT Service Desk, then you are not alone. So, the purpose of this guide is simple: to help you unpack that dissatisfaction; to pinpoint…

It’s an alarming fact that a large proportion of M&A activity fails to deliver the potential business value anticipated. In fact, most research indicates that only 50% of these deals actually result in an increase in overall shareholder value. The…

Deciding whether to outsource all or part of the IT support function, such as the IT service desk, is a common consideration amongst organisations of all sizes. For mid-sized businesses, outsourcing can bring levels of expertise, service and availability that would be…

Welcome to the first ever Acora CIO survey! In the first half of 2020 Acora and the publisher of CIO magazine, International Data Group (IDG), surveyed IT decision-makers in large organisations across the UK. We wanted to understand what the key…