{"id":10556,"date":"2021-08-17T15:44:48","date_gmt":"2021-08-17T15:44:48","guid":{"rendered":"https:\/\/acora.local\/?p=10556"},"modified":"2024-05-24T14:52:25","modified_gmt":"2024-05-24T14:52:25","slug":"a-cios-guilty-secret","status":"publish","type":"post","link":"https:\/\/acora.s.nomatter.dev\/nl\/news\/archive\/a-cios-guilty-secret\/","title":{"rendered":"A CIOs Guilty Secret"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"OUT_IN_THE_OPEN%E2%80%A6\"><\/span>OUT IN THE OPEN&#8230;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Organisations are flooded with more data points than ever before. For CIOs, the constant challenge is collecting, collating and interpreting it, in order to make something relevant, useful and actionable.<\/p>\n\n\n\n<p>And it\u2019s not just the sheer quantity of data that makes this challenge so daunting. It\u2019s new sources of data that are constantly emerging, too, as new services, capabilities and reporting methods come online. Some of these are more useful than others. But, in many businesses, there\u2019s one vast and potentially incredibly valuable data source that simply goes unrecognised and untapped: service desk management systems.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"SERVICE_DESK_MANAGEMENT\"><\/span>SERVICE DESK MANAGEMENT<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Locked away in here are records of interactions with people right across the organisation. It\u2019s a treasure trove of insights into all your internal customers\u2019 working patterns, at a scale no other function can match. From these \u2018day in the life\u2019 records, you can build an amazingly detailed picture of how individuals, teams and the workforce as a whole consume technology. And importantly, make use of the tools and services available to them.<\/p>\n\n\n\n<p>This in turn allows you to start modelling and predicting behaviours, particularly around people\u2019s responses to change. Combine this with experience data and you have some truly powerful data to support your business cases.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"THE_VALUE_OF_DATA\"><\/span>THE VALUE OF DATA<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>But producing this kind of actionable data is only one side of the equation. The other side is how you realise, measure and report its business value. And for many CIOs, this is a bit of a guilty secret. Because, if we\u2019re honest, how many of us build value realisation into our business cases? Does the plan include a clear line to value? Such as measurement points, assessments of whether we actually achieved the promised savings or efficiency gains, or even just a definition of what \u2018good\u2019 looks like? In some respects, this gap is a product of the context we work in. Non-specialist colleagues see what we\u2019re proposing in isolation \u2013 it\u2019s \u2018an IT project\u2019 \u2013 and therefore assume that: a) we\u2019re the experts and know what we\u2019re talking about (which is true); and b) even if we explained it, they wouldn\u2019t understand it (which is now probably less true than it was historically).<\/p>\n\n\n\n<p>That\u2019s not to say for a moment that we can\u2019t actually show the value we add to our organisations; we just don\u2019t prioritise it. Since we\u2019re not asked, we don\u2019t press the point, and we move on to the next important thing. As experienced professionals, we all have a gut feeling about how well a particular project has performed. What we\u2019re sometimes not so good at is communicating that value in empirical, business-relevant terms. And before you ask; yes, I have to put my hands up and step into the searchlight too!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"VALUE_REALISATION\"><\/span>VALUE REALISATION<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>When we combine actionable data with value realisation, good things flow from it. The business cases are more robust and easier for us to present and others to understand. That means it\u2019s more likely to secure backing and also smooth the way for subsequent proposals. The business itself has more understanding of what we as IT leaders are trying to achieve, and the benefits for overall performance. It might even help others get a handle on The CIOs Dilemma! And not least, being able to demonstrate the value IT adds brings kudos to our teams.<\/p>\n\n\n\n<p>If you\u2019d like to find out more about the wealth of data locked up in your service desk systems and how you can draw that clear line to value, please get in touch <a href=\"https:\/\/acora.s.nomatter.dev\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>OUT IN THE OPEN&#8230; Organisations are flooded with more data points than ever before. For CIOs, the constant challenge is collecting, collating and interpreting it, in order to make something relevant, useful and actionable. And it\u2019s not just the sheer&#8230;<\/p>\n","protected":false},"author":12,"featured_media":10557,"comment_status":"closed","ping_status":"open","sticky":false,"template":"full-width-single-post.blade.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[44,169,261],"class_list":["post-10556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-archive","tag-it-service-desk","tag-data","tag-value"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>A CIOs Guilty Secret - Acora Netherlands<\/title>\n<meta name=\"description\" content=\"For CIOs, the constant challenge is collecting, collating and interpreting data, in order to make something relevant, useful and actionable.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A CIOs Guilty Secret\" \/>\n<meta property=\"og:description\" content=\"For CIOs, the constant challenge is collecting, collating and interpreting data, in order to make something relevant, useful and actionable.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/acora.s.nomatter.dev\/nl\/news\/archive\/a-cios-guilty-secret\/\" \/>\n<meta property=\"og:site_name\" content=\"Acora Netherlands\" \/>\n<meta property=\"article:published_time\" content=\"2021-08-17T15:44:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-24T14:52:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/acora-staging.b-cdn.net\/app\/uploads\/sites\/4\/2021\/08\/LG-CIO-Guilty-Secret.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lee Ganly\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lee Ganly\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/acora.s.nomatter.dev\\\/nl\\\/news\\\/archive\\\/a-cios-guilty-secret\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/acora.s.nomatter.dev\\\/nl\\\/news\\\/archive\\\/a-cios-guilty-secret\\\/\"},\"author\":{\"name\":\"Lee Ganly\",\"@id\":\"https:\\\/\\\/acora.s.nomatter.dev\\\/nl\\\/#\\\/schema\\\/person\\\/1d6e2481ed14c95e69c5a01efc2615e3\"},\"headline\":\"A CIOs Guilty Secret\",\"datePublished\":\"2021-08-17T15:44:48+00:00\",\"dateModified\":\"2024-05-24T14:52:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/acora.s.nomatter.dev\\\/nl\\\/news\\\/archive\\\/a-cios-guilty-secret\\\/\"},\"wordCount\":612,\"image\":{\"@id\":\"https:\\\/\\\/acora.s.nomatter.dev\\\/nl\\\/news\\\/archive\\\/a-cios-guilty-secret\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/acora-staging.b-cdn.net\\\/app\\\/uploads\\\/sites\\\/4\\\/2021\\\/08\\\/LG-CIO-Guilty-Secret.jpg\",\"keywords\":[\"IT Service Desk\",\"data\",\"value\"],\"articleSection\":[\"Acora Archives\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/acora.s.nomatter.dev\\\/nl\\\/news\\\/archive\\\/a-cios-guilty-secret\\\/\",\"url\":\"https:\\\/\\\/acora.s.nomatter.dev\\\/nl\\\/news\\\/archive\\\/a-cios-guilty-secret\\\/\",\"name\":\"A CIOs Guilty Secret - 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