{"id":10306,"date":"2021-08-05T13:20:55","date_gmt":"2021-08-05T13:20:55","guid":{"rendered":"https:\/\/acora.local\/?post_type=resources&p=10306"},"modified":"2021-11-24T16:13:11","modified_gmt":"2021-11-24T16:13:11","slug":"service-desk-outsourcing-what-to-consider","status":"publish","type":"resources","link":"https:\/\/acora.s.nomatter.dev\/nl\/insights\/service-desk-outsourcing-what-to-consider\/","title":{"rendered":"Service Desk Outsourcing – what to consider"},"content":{"rendered":"\n

Deciding whether to outsource all or part of the IT support<\/a> function, such as the IT service desk, is a common consideration amongst organisations of all sizes.<\/p>\n\n\n\n

For mid-sized businesses, outsourcing can bring levels of expertise, service and availability that would be unrealistic for an organisation to achieve in-house at a realistic cost. For larger organisations, it may be a way to realise significant efficiencies and to focus in-house team on the core competencies of the business.<\/p>\n\n\n\n

The decision to outsource is not to be taken lightly. The service desk does represent a significant cost centre to most organisations, but its importance to the business should not be underestimated. The service desk has a direct impact on employee productivity and ultimately business performance.<\/p>\n\n\n\n

The starting point in evaluating options is to detail, using measurable goals, what the desired service desk should look like. You could use financial goals such as return-on-investment, but service goals should feature largely too. These may include speed of resolution, user satisfaction and impact to overall business productivity.<\/p>\n\n\n\n

Being completely specific with these goals will always be difficult, but if you can highlight what you want to achieve as much as possible, it\u2019s a lot easier to assess the current situation and evaluate strategic options against this.<\/p>\n\n\n\n

As a managed service provider with a 25+ year track record, we\u2019ve highlighted some of the key areas to consider when evaluating the option of service desk outsourcing.<\/p>\n","protected":false},"author":24,"featured_media":10480,"template":"single-resources-service-desk-outsourcing.php","resources_categories":[236,240,241,242,243,244,247],"service-category":[],"service-type":[],"insight-format":[],"class_list":["post-10306","resources","type-resources","status-publish","has-post-thumbnail","hentry","resources_categories-end-user-support-experience","resources_categories-managed-service","resources_categories-user-experience","resources_categories-innovation-vs-operation","resources_categories-optimise-it-sourcing","resources_categories-access-to-it-talent","resources_categories-e-books-guides"],"acf":[],"yoast_head":"\nService Desk Outsourcing - what to consider - Acora Netherlands<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Desk Outsourcing - what to consider\" \/>\n<meta property=\"og:description\" content=\"Deciding whether to outsource all or part of the IT support function, such as the IT service desk, is a common consideration amongst organisations of all sizes. 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