{"id":12529,"date":"2024-09-27T07:15:57","date_gmt":"2024-09-27T07:15:57","guid":{"rendered":"https:\/\/acora.local\/?post_type=resources&p=12529"},"modified":"2024-11-06T14:59:08","modified_gmt":"2024-11-06T14:59:08","slug":"bringing-the-user-experience-to-life","status":"publish","type":"resources","link":"https:\/\/acora.s.nomatter.dev\/nl\/insights\/bringing-the-user-experience-to-life\/","title":{"rendered":"Bringing The User Experience To Life"},"content":{"rendered":"Acora<\/a>\n

 <\/p>\n

At Acora, we believe that while the traditional service level agreement (SLA) still has its place, it\u2019s no longer the sole performance metric we should be relying on. Having looked at the \u2018why\u2019 of improving your people\u2019s IT experience, this follow-up paper gets into the \u2018how\u2019. It sets out how we\u2019ve introduced new technology, metrics, people and thinking to create our Experience 360\u2122 service, and how this can help you deliver a step change in the experience for all your people.<\/p>\n","protected":false},"author":24,"featured_media":18975,"template":"single-resources-gated-content.blade.php","resources_categories":[366],"service-category":[],"service-type":[],"insight-format":[363],"class_list":["post-12529","resources","type-resources","status-publish","has-post-thumbnail","hentry","resources_categories-gated-content","insight-format-pdf"],"acf":[],"yoast_head":"\nBringing The User Experience To Life - Acora Netherlands<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bringing The User Experience To Life\" \/>\n<meta property=\"og:description\" content=\"As we explained in our previous paper, there\u2019s a growing awareness in our industry about the importance of the employee experience. 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