{"id":10362,"date":"2019-01-06T16:27:02","date_gmt":"2019-01-06T16:27:02","guid":{"rendered":"https:\/\/acora.local\/?post_type=case-studies&#038;p=10362"},"modified":"2021-09-30T13:06:19","modified_gmt":"2021-09-30T13:06:19","slug":"first-line-service-desk-support-for-leading-property-consultant","status":"publish","type":"case-studies","link":"https:\/\/acora.s.nomatter.dev\/nltest\/case-studies\/first-line-service-desk-support-for-leading-property-consultant\/","title":{"rendered":"Building a bespoke solution"},"content":{"rendered":"\n<p>Acora &#8216;ideal partner&#8217; for Top 5 UK property consultant with tailored offering designed around the client&#8217;s particular needs and strategy.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>Our client is the UK\u2019s leading and most diverse real estate advisory led business. It has 12 offices in the UK, headquarters in London and 1,500 staff around the UK. Their service offering spans the entire property lifecycle from strategy and planning, through to delivery and management. <\/p>\n\n\n\n<p>With a history of expansion and acquisition, the company\u2019s internal IT team was well established but they needed to extend the strength and capacity of their own internal IT team to help deliver a fully optimised service that was more robust and scalable to support their future growth.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p>An outsourced service desk solution was sought and Acora was chosen to provide comprehensive first-line support 7-7 five days a week across the company\u2019s entire regional network through its 24\/7 helpdesk. Problems that can\u2019t be fixed by first-line support (notably property-specific applications) are passed to second line support for someone more qualified to fix the problem.<\/p>\n\n\n\n<p>Acora was seen as an ideal partner as it didn\u2019t provide an \u2018out of the box solution\u2019 and was able to adapt its offering to match the company\u2019s particular needs and strategy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Outcomes<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Scalability<\/li><\/ul>\n\n\n\n<p>The company is increasingly reliant on IT to support its agile workforce. That brings tough challenges. Acora\u2019s 24\/7 helpdesk provides the \u2018big company\u2019 style IT support this top 5 property consultant\u2019s business needs: service desk support that delivers people, processes and systems that are fully scalable.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Flexibility<\/li><\/ul>\n\n\n\n<p>Another key benefit is Acora\u2019s flexible service model and market-leading continual service improvement (CSI) programme. The company has an outsourced solution that is tailored to its own individual requirements and is constantly reviewed, adapted and improved.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Minimum downtime<\/li><\/ul>\n\n\n\n<p>By offloading first line support to Acora, costly downtime is a thing of the past and the internal IT team can focus on delivering leading-edge IT to its internal clients \u2018anytime, anywhere, any place\u2019.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Business Benefits<\/h3>\n\n\n\n<p>The project has brought many benefits for the company in terms of efficiency, time and cost-saving and improved security. The company has engaged in a 24\/7 managed service contract with Acora, to provide support to the company\u2019s global office users and existing infrastructure.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Acora &#8216;ideal partner&#8217; for Top 5 UK property consultant with tailored offering designed around the client&#8217;s particular needs and strategy.<\/p>\n","protected":false},"author":24,"featured_media":11001,"template":"","meta":{"_acf_changed":false,"footnotes":""},"case_study_categories":[250],"service-type":[],"class_list":["post-10362","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case_study_categories-commercial"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Building a bespoke solution - Acora NL Test<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building a bespoke solution\" \/>\n<meta property=\"og:description\" content=\"Acora &#8216;ideal partner&#8217; 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