{"id":12210,"date":"2021-11-24T10:15:04","date_gmt":"2021-11-24T10:15:04","guid":{"rendered":"https:\/\/acora.local\/?p=12210"},"modified":"2024-05-24T14:52:20","modified_gmt":"2024-05-24T14:52:20","slug":"standing-the-test-of-time-pearson-acora","status":"publish","type":"post","link":"https:\/\/acora.s.nomatter.dev\/nltest\/news\/archive\/standing-the-test-of-time-pearson-acora\/","title":{"rendered":"15 YEARS OF UNINTERRUPTED PARTNERSHIP WITH PEARSON"},"content":{"rendered":"\n

As 2021 draws to a close, we\u2019re celebrating going into our 15th year of uninterrupted partnership with Pearson \u2013 our longest-standing client within our Flexible Support service offering.<\/strong><\/h2>\n\n\n\n

Pearson is \u2018the world\u2019s leading learning company\u2019, and a name familiar to multitudes of teachers and schoolchildren as the publishers of Edexcel exam papers. Like most large media companies, it operates under conditions of near-continuous, often significant change. For the past 15 years, our Flexible Support service has been vital in helping it maintain resilience and service continuity in this ever-shifting context.<\/p>\n\n\n\n

Flexible Support is a personnel-based service with an industry-leading service delivery framework that ensures clients have the right people and skills, in the right place, at the right time, providing day-to-day operational support. We provide second-line (desk side) end-user technical support into Pearson for almost 5,000 users distributed between offices in the UK, Europe, and the Middle East. Over our 15-year relationship \u2013 the longest with any client using this service \u2013 the number of Acora staff in place has fluctuated from as few as one or two to as many as 13, based on the client\u2019s needs at the time.<\/p>\n\n\n\n

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Pearson Workpace<\/figcaption><\/figure>\n\n\n\n
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Richard Levy (Acora), Benjamin Whitehead (Acora), Taqi Zaidi (Pearson), Irfan Jaffrey (Acora)<\/figcaption><\/figure>\n\n\n\n
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Benjamin Whitehead (Acora), Taqi Zaidi (Pearson)<\/figcaption><\/figure>\n\n\n\n
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Irfan Jaffrey (Acora) <\/figcaption><\/figure>\n\n\n\n
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View from Pearson Office<\/figcaption><\/figure>\n\n\n\n
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Pearson Office Entrance<\/figcaption><\/figure>\n<\/figure>\n\n\n\n

Those needs were never greater, or more urgent, than during the pandemic. \u201cWithin three days, 98% of our users were working from home. Acora were absolute troopers: they came into the office, provided equipment, and made sure there was always someone available,\u201d<\/em> says Regional Desk Side IT Manager for EMEA at Pearson, Taqi Zaidi, who\u2019s been our contact at Pearson since Day One. \u201cI\u2019ve always looked on Acora people as part of my team, part of our family; all those working with us now have been here for at least seven years, and some for 13 or 14. They played a huge part in our Covid response, giving the flexibility and reliability we needed at this incredibly challenging time.\u201d<\/em><\/p>\n\n\n\n

Our Head of Project & Support Services, Ben Whitehead, has managed the Pearson account since the very beginning. He says: \u201cOur relationship with Pearson is very special. Flexible Support is still the best model for them, given the pace and volume of changes they experience. By having a core team in place, we can provide essential continuity and availability, but with the flexibility to adjust our provision according to their needs at any given time. It works really well for both parties \u2013 long may it continue!\u201d<\/em><\/p>\n\n\n\n

To find out more about this amazing relationship and the services we provide, please see our case study<\/a> or contact us here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

As 2021 draws to a close, we\u2019re celebrating going into our 15th year of uninterrupted partnership with Pearson \u2013 our longest-standing client within our Flexible Support service offering. Pearson is \u2018the world\u2019s leading learning company\u2019, and a name familiar to…<\/p>\n","protected":false},"author":16,"featured_media":12226,"comment_status":"closed","ping_status":"open","sticky":false,"template":"full-width-single-post.blade.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[35,36,153,275,276,277,278],"class_list":["post-12210","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-archive","tag-it-outsourcing","tag-it-services","tag-it-support","tag-flexible-support","tag-flex","tag-short-term","tag-partnership"],"acf":[],"yoast_head":"\n15 YEARS OF UNINTERRUPTED PARTNERSHIP WITH PEARSON - Acora NL Test<\/title>\n<meta name=\"description\" content=\"We\u2019re celebrating our 15th year of uninterrupted partnership with Pearson \u2013 our longest-standing client within our Flexible Support offering.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"15 YEARS OF UNINTERRUPTED PARTNERSHIP WITH PEARSON\" \/>\n<meta property=\"og:description\" content=\"We\u2019re celebrating our 15th year of uninterrupted partnership with Pearson \u2013 our longest-standing client within our Flexible Support offering.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/acora.s.nomatter.dev\/nltest\/news\/archive\/standing-the-test-of-time-pearson-acora\/\" \/>\n<meta property=\"og:site_name\" content=\"Acora NL Test\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-24T10:15:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-24T14:52:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/acora-staging.b-cdn.net\/app\/uploads\/sites\/5\/2021\/11\/Pearson-15.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"570\" \/>\n\t<meta property=\"og:image:height\" content=\"320\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"The Acora Press Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"The Acora Press Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/acora.s.nomatter.dev\\\/nltest\\\/news\\\/archive\\\/standing-the-test-of-time-pearson-acora\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/acora.s.nomatter.dev\\\/nltest\\\/news\\\/archive\\\/standing-the-test-of-time-pearson-acora\\\/\"},\"author\":{\"name\":\"The Acora Press Team\",\"@id\":\"https:\\\/\\\/acora.s.nomatter.dev\\\/nltest\\\/#\\\/schema\\\/person\\\/90ace47b87c23ca035fe2b7bcb298267\"},\"headline\":\"15 YEARS OF UNINTERRUPTED PARTNERSHIP WITH PEARSON\",\"datePublished\":\"2021-11-24T10:15:04+00:00\",\"dateModified\":\"2024-05-24T14:52:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/acora.s.nomatter.dev\\\/nltest\\\/news\\\/archive\\\/standing-the-test-of-time-pearson-acora\\\/\"},\"wordCount\":450,\"image\":{\"@id\":\"https:\\\/\\\/acora.s.nomatter.dev\\\/nltest\\\/news\\\/archive\\\/standing-the-test-of-time-pearson-acora\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/acora-staging.b-cdn.net\\\/app\\\/uploads\\\/sites\\\/5\\\/2021\\\/11\\\/Pearson-15.jpg\",\"keywords\":[\"IT outsourcing\",\"IT services\",\"IT support\",\"flexible support\",\"flex\",\"short term\",\"partnership\"],\"articleSection\":[\"Acora Archives\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/acora.s.nomatter.dev\\\/nltest\\\/news\\\/archive\\\/standing-the-test-of-time-pearson-acora\\\/\",\"url\":\"https:\\\/\\\/acora.s.nomatter.dev\\\/nltest\\\/news\\\/archive\\\/standing-the-test-of-time-pearson-acora\\\/\",\"name\":\"15 YEARS OF UNINTERRUPTED PARTNERSHIP WITH PEARSON - 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