{"id":7819,"date":"2019-08-28T11:02:13","date_gmt":"2019-08-28T10:02:13","guid":{"rendered":"https:\/\/acora2021arch.wpengine.com\/?p=7819"},"modified":"2024-05-24T14:53:40","modified_gmt":"2024-05-24T14:53:40","slug":"the-5-key-trending-customer-requirements-for-managed-it","status":"publish","type":"post","link":"https:\/\/acora.s.nomatter.dev\/nltest\/news\/archive\/the-5-key-trending-customer-requirements-for-managed-it\/","title":{"rendered":"The 5 key trending customer requirements for Managed IT"},"content":{"rendered":"\n

The economy is challenging, employees demands are increasing and the technology options are multiplying \u2013 so how does this translate into service requirements from customers to their Managed Service Provider (MSP)? We thought we would share with you the trends we see from our mid-market customers: <\/p>\n\n\n\n

<\/span>1 – Security everywhere<\/span><\/h2>\n\n\n\n

One word, but it covers a huge range of areas: Internet, network, devices and software, data and services, patch management, viruses and other malware. Security monitoring or proactive management of it? <\/span>

The bottom line is that it\u2019s a fundamental ingredient\/consideration of every IT solution and customers need their MSP to be capable of supporting their security needs. <\/span>

Customers are looking for security to be built into all solutions they look to bring into their company. <\/span><\/p>\n\n\n\n

<\/span>2 – Evergreen subscription support<\/span><\/h2>\n\n\n\n

In the days of yore, you could arrange training or documentation for users and try to get the best value from what you purchased. Over time you would figure that it\u2019s probably worth getting the updated version and then repeat the process. Solid model, but not so effective with the update frequency these days.<\/span>

When moving to an evergreen\/subscription model for software, IT teams need to consider the model they plan to use to embrace updates. That needs careful consideration and potentially a new skill set, which is not always found within a current team. <\/span>

Customers need an MSP with an effective model that supports IT teams in this crucial area. <\/span><\/p>\n\n\n\n

<\/span>3 – From cost minimisation to cost optimisation<\/span><\/h2>\n\n\n\n

These days it\u2019s not simply about minimising costs. In the age of the digital business, when the pressure to remain competitive and invest in digital initiatives is increasing, cost optimisation takes on new dimensions. <\/span>

It\u2019s about looking beyond IT costs, into the wider business and how IT can support business efficiency. It is a business-focused, proactive, continuous discipline that drives spending and cost reduction, while maximising business value. It includes: <\/span><\/p>\n\n\n\n