We all understand the impact of distraction in our working lives. We work hard to keep focused on the tasks we\u2019ve set out for the day and want to stay productive wherever we are. The IT service that our organisation provides must be consistently great to minimise any losses in productivity and the resulting costs.<\/p>\n
As an industry, we\u2019ve always been good at measuring how well technology is working. What we\u2019ve not done so well is see how the people using it are doing and understand the financial implications of poor experience. There\u2019s an urgent need for a more holistic, people-centred approach in which your employees know their voices are heard, their contributions are recognised and that their time and experience is highly valued.<\/p>\n