16 March 2021 Building Trust in the Insurance & Finance Professions Chartered Insurance Institute awards Acora Consortium multi-year managed application services agreement. We are delighted to announce our latest client engagement with the Chartered Insurance Institute (CII). The CII is well renowned across the insurance and personal finance profession internationally. It... Continue Reading
9 March 2021 7 Tips to organise your home office Working from home is something that the majority of us had to practice for the first time over the past year, and many of us are still learning and transitioning. It can be challenging to adapt to and maintain a... Continue Reading
24 February 2021 Which metrics should your IT Service Desk be measuring? How do you know if your service desk is meeting your SLA? How do you identify training issues and threats to IT stability? Keeping track of key metrics is the key to a smooth and successful IT Support Desk but... Continue Reading
24 February 2021 The anatomy of a perfect incident management journey Interruptions will happen. Systems will freeze – and no software or hardware is 100% failsafe. These things are facts of life. But it’s not the individual technical incident itself that poses the biggest risk to your organisation: it’s what happens... Continue Reading
18 February 2021 Global aviation supplier future proofs its ERP MNH Sustainable Cabin Services (MNH) provides leading airlines such as Qantas, Emirates and Virgin Atlantic with essential services from headset provision to laundry servicing. More recently, following Covid-19, this has expanded to include anti-bacteria swabbing and testing services for onboard... Continue Reading
17 February 2021 A small act of kindness from Acora has great impact on local nursery Creative Flair Childcare, a nursery based in Coventry, reached out on social media to see if anyone could donate a computer. Owner and Director at Creative Flair Childcare, Jennifer Faulkner, wrote that their only computer failed to work after many... Continue Reading
20 January 2021 CIOs in 2021: Trends, Opportunities & Priorities According to Gartner, CIOs have built closer relationships with their CEOs in 2020. The role of the CIO is changing. After a tumultuous year, their role has become less operational, more strategic and boards are sitting up to listen to... Continue Reading
13 January 2021 Are you ready for IR35? On Wednesday 19th of March 2020, the government announced that the changes to the IR35 tax system were going to be postponed for a year. This decision was mainly made to mitigate the impact of coronavirus on the economy. Currently,... Continue Reading
13 January 2021 The risks of prioritising operational IT spend over strategic IT spend In our 2020 Acora UK CIO we took a closer look at exactly how UK companies are spending their IT budgets. One of the topics that emerged is the difficulties in balancing between IT spend on day to day operations,... Continue Reading
8 January 2021 3 Simple steps to improve Customer Satisfaction When managing an IT Support function, excellent customer satisfaction is your holy grail. But do you know how to track, measure and improve it on an ongoing basis? Tracking and improving IT Support Desk customer satisfaction is an ongoing process.... Continue Reading
6 January 2021 10 tips for managing the human side of IT The success of an IT department does not solely depend on having the best hardware and latest software. In fact, these alone do not guarantee efficiency if the people working in IT Support are not managed appropriately. It is not... Continue Reading