6 September 2021 Why Knowledge Management Systems Fail – and how to fix yours Getting your Knowledge Management System up to scratch might feel daunting, but once you have the process underway, your time investment will be repaid tenfold. Read my tips for Knowledge Management success to get back on track today. Knowledge Management... Continue Reading
31 August 2021 Making Data Work In IT terms, the concept of Big Data has been around for a very long time. But when it was first coined in the ancient past (around 2005) no one had any real idea of just how much raw data... Continue Reading
18 August 2021 Protecting the Innocent For us as IT professionals, the deceptively simple term ‘security’ encompasses a vast range of tasks and topics. And after spending all day dealing with firewalls, Web Application Gateways, anti-virus, anti-malware, proxy services, tenancy restrictions, just-in-time admin access, password vaults,... Continue Reading
17 August 2021 A CIOs Guilty Secret OUT IN THE OPEN… Organisations are flooded with more data points than ever before. For CIOs, the constant challenge is collecting, collating and interpreting it, in order to make something relevant, useful and actionable. And it’s not just the sheer... Continue Reading
16 August 2021 Dealing with uncertainty: the importance of human experience As a managed services provider, we know all too well that outsourcing is traditionally seen as a cost-cutting exercise. It’s a view that’s changing fast as companies seek partnerships to improve their access to talent, increase agility, and optimise the... Continue Reading
4 August 2021 End-User Support: How to Tackle the Bad Egg Do you have a bad egg in your service desk team? Negativity is contagious. Having one team member consistently under-perform can have disastrous effects on everyone’s performance. In recent COVID times with Service Desk teams working remotely and often in... Continue Reading
4 August 2021 Acora Heads West – with Latest Acquisition We are delighted to announce the acquisition of Westgate IT, the South West’s premier IT Managed Services provider. The acquisition further increases Group revenues towards £40m and gives Acora direct access into the Bristol and Cardiff metropolitan areas, as well... Continue Reading
4 August 2021 Staying Connected as Leaders We could all be forgiven for looking back on the past year and saying, ‘this isn’t what I signed up for’. As IT leaders, we’ve faced the unique situation of going, almost literally overnight, from operating as single locations with... Continue Reading
4 August 2021 Making the Most of Microsoft 365 Licensing Almost every Microsoft customer has started shifting to subscription-based Microsoft 365 (M365) services. These are part of the growing ‘evergreen’ Microsoft ecosystem, where individuals and organisations pay a monthly fee for use-rights to a product, rather than buying a perpetual... Continue Reading
4 August 2021 Return to Work (Part 2) In my previous post, I highlighted some of the considerations and challenges for IT teams as people return to the office. This time, I want to focus on the specific issues of security and compliance. Flexible Working During the pandemic, you... Continue Reading
3 August 2021 Return to Work (Part 1) Focus: Reshaping IT Services and looking for advantages As a CIO you face a whole set of new challenges as people start to return to the workplace. In particular, you’re going to be dealing with ‘hybrid’ working models – some... Continue Reading
3 August 2021 Yep, it’s Windows 11! As mentioned in our article on Wednesday, Windows… 11?, Microsoft held a Livestream event yesterday evening which announced the release of Windows 11. The feed on Microsoft’s website appeared to become overwhelmed just minutes into the event, I was completely cut... Continue Reading