13 January 2021 The risks of prioritising operational IT spend over strategic IT spend In our 2020 Acora UK CIO we took a closer look at exactly how UK companies are spending their IT budgets. One of the topics that emerged is the difficulties in balancing between IT spend on day to day operations,... Continue Reading
8 January 2021 3 Simple steps to improve Customer Satisfaction When managing an IT Support function, excellent customer satisfaction is your holy grail. But do you know how to track, measure and improve it on an ongoing basis? Tracking and improving IT Support Desk customer satisfaction is an ongoing process.... Continue Reading
6 January 2021 10 tips for managing the human side of IT The success of an IT department does not solely depend on having the best hardware and latest software. In fact, these alone do not guarantee efficiency if the people working in IT Support are not managed appropriately. It is not... Continue Reading
15 December 2020 How can you plug temporary gaps in your IT service desk? Back when lockdowns began, furloughs, even complete shutdowns, were widespread. Since then, many businesses have started getting back to their offices again. But not without challenges. While businesses may be ready to operate under Covid-precautionary measures, not all staff members... Continue Reading
2 December 2020 Acora acquires Cloud service provider Veber Ltd IT Managed Service provider Acora Ltd completed its financial year 2020 in October, reporting strong revenue growth, a 40% like for like increase in EBITDA, and with the news it has concluded its first acquisition since receiving investment from Palatine... Continue Reading
26 November 2020 Acora Partners with Clever Dynamics to Enhance its Business Central Implementations Acora announces its added Clever Dynamics apps into its Microsoft Dynamics 365 Business Central implementations. “With the many years of experience of working with Dynamics customers, The Clever Dynamics team provide apps that really work for the real world challenges... Continue Reading
26 November 2020 Digital Transformation – Post Lockdown The Covid-19 lockdown measures have changed the mindset of many businesses across the UK. Those that were hesitant before have now recognised the benefits, such as increased productivity. However, while some of the teething problems still remain about remote working... Continue Reading
18 November 2020 Top 5 Must-have Processes for ITSM Now more than ever, organisations are investing in IT Service Management to help them become more efficient and save money in these times of austerity. Here are the five service management process that every organisation should follow. In these times... Continue Reading
5 November 2020 Does your existing IT support provider deliver on these vital KPI’s? To assess how well your IT support provider is performing, transparency is essential. How effectively and efficiently are incidents being resolved? To what extent are user expectations being met? What areas are in need of improvement – and what form... Continue Reading
30 October 2020 Customer Experience Must be the Top Priority for IT Teams Technology leaders and their teams are usually more tangentially associated with delivering great customer experience (CX). Contributing, yes, but not necessarily taking a central role in driving the customer experience. The assumption is that marketing teams, led by the chief... Continue Reading
21 October 2020 Women in Tech: Forging your Own Path to Leadership Applications Operations Manager, Nikky Stunt, shares her unique route to IT leadership and offers up advice for women at their own career path crossroads. Here’s Nikky’s journey in her own words… What’s your current role at Acora? I really enjoy... Continue Reading
21 October 2020 How CIOs Can Harness their Growing Role to Drive Digital Transformation Senior technology leaders have always had an important role to play in steering their organisation. After all, technology is a core business competency. But the past five years witnessed a major transition in the role of the CIO, a transition... Continue Reading