25 August 2020 Acora ranked within the Top 50 Global Managed Service Providers Celebrations! Acora has just been named as one of the top Managed Service Providers in the UK and number 43 globally in the 2020 annual Channel Futures MSP 501 rankings. For the 13th year running, MSPs from around the globe... Continue Reading
30 July 2020 First Time Fix – Do your metrics reveal the truth? It’s easy to understand why the FTF rate is the Service Desk metric that gets the most attention. When measured correctly, it is the figure that identifies when your end-users get a resolution at the time of asking for it.... Continue Reading
21 July 2020 How to implement a successful Joiners, Movers & Leavers (JML) process Joiners, movers & leavers processes (JML) are critical to information security, hardware asset management and relationship building between your Support Team and IT users. All too often, the responsibility for maintaining a smooth process is unclear. Leaving both users and... Continue Reading
16 July 2020 5 Easy Steps to tackle a mountain of aged tickets Are you buried under a mound of aged tickets? The daily demand to keep your technology running smoothly can mean you miss the wood for the trees. As a manager of a high volume Service Desk, it is easy to... Continue Reading
9 July 2020 Microsoft announced plans for Dynamics 2020 wave 2 release for October All organisations are adapting to a sudden shift in the way we work. However, it’s now clear that many of the changes put in place as a response to the COVID-19 pandemic may be here to stay. Corporate culture and... Continue Reading
9 July 2020 Is your IT team ready for Post COVID-19? All organisations are adapting to a sudden shift in the way we work. However, it’s now clear that many of the changes put in place as a response to the COVID-19 pandemic may be here to stay. Corporate culture and... Continue Reading
22 May 2020 May 2020 Operational Update from James Karp, COO at Acora I hope you are all well and staying healthy. Across the Acora group we continue to support our clients remotely and the operational delivery teams are as strong as ever. Following the recent update from the Government which set out... Continue Reading
5 May 2020 Office 365 is rebranding: Here’s what you need to know On April 21st, Microsoft renamed a few Office 365 subscriptions and moved some of the packages to sit underneath the Microsoft 365 brand. They also introduced a new brand name for 365 Business and 365 Pro Plus; the new name will be Microsoft 365 Apps. Microsoft 365 is a bundle package... Continue Reading
5 May 2020 How to measure user happiness on your IT Service Desk Happiness. It’s such an abstract quality. Ask just about anyone whether they are happy about this, about that or about the other, and their response is likely to be shaded. They are not unhappy. They are quite happy. They’re mainly happy. Usually happy. Relatively happy. You won’t generally... Continue Reading
8 April 2020 Technical debt – when should you address it? A term we have begun to use a lot more recently at Acora, ‘technical debt’ seems to be increasingly omnipresent in IT platforms everywhere! It sprung into our view this evening in a tweet linking an article at The Register:... Continue Reading
3 April 2020 Helping Dynamics customers when their support partner is unable to We were very sorry to hear the news from K3 earlier in the week. These are challenging times for all businesses, and the close knit Dynamics channel family is not immune. To the employees, and we have several ex colleagues... Continue Reading
1 April 2020 April 2020 Operational Update from James Karp, COO at Acora Across the Acora group we continue to support our clients remotely and the operational delivery teams have risen to the challenge in a way that fills me with immense pride. We have seen unprecedented levels of requests from our customers... Continue Reading