Gated Content Creating a Step Change in It Experience We all understand the impact of distraction in our working lives. We work hard to keep focused on the tasks we’ve set out for the day and want to stay productive wherever we are. The IT service that our organisation... Download the Resource
Gated Content Bringing The User Experience To Life As we explained in our previous paper, there’s a growing awareness in our industry about the importance of the employee experience. As well as shaping day-to-day IT operations and support, it’s increasingly recognised as a vital element in longer-term strategic and investment decision-making. Download the Resource
Gated Content Deploying The User Experience In our two previous papers, we’ve set out the background to creating a step change in your people’s IT experience. We’ve explored the new technology, metrics, people and thinking behind our Experience 360™ service, and how it revolutionises service delivery.... Download the Resource
Cyber Security Managed SOC: An Expert Guide Managed SOC: An Expert Guide 70% of medium-sized businesses reported breaches or attempted cyber attacks within the last 12 months. In the UK, the total annual cost of cybercrimes for businesses is £21 million. You can’t hide from those numbers,... Download the Resource
Business Change Be DORA Ready: DORA Compliance Checklist Be DORA Ready: DORA Compliance Checklist The enforcement date for the Digital Operational Resilience Act (DORA) regulation is fast approaching – January 17, 2025. Financial institutions across the European Union must be prepared for the upcoming changes, using tools like... This is an E-book
E-Books & Guides The ultimate guide to SLAs, XLAs and Everything in Between Our Ultimate Guide to SLAs, XLAs and Everything in Between The Experience Level Agreement, or XLA, is one of the IT industry’s hottest topics – and one we’ve been talking about here at Acora for longer than most. In this... Watch the video
Managed Service Acora CIO Report 2023 We are thrilled to share that our latest CIO Report is back by popular demand and is now available to download. The report continues to build on the priorities and shared challenges of CIOs and IT Leaders in the UK... Download the Resource
Cyber Security Keeping up with endpoint threats Ever-growing cyber threats are a concern for everyone. But for IT leaders, the pressure has been ramped up to a new level. DON’T BE BLINDSIDED Don’t worry, you are not alone. Experience, talent and advanced toolsets are a great combination... Listen the Podcast
Cyber Security Forward Thinking with Data Insights The Reporting Dilemma Applications are a key business component and they are constantly evolving to enhance your work processes. One area specifically, which isn’t prioritised or spoken about enough is data. Many people don’t recognise how powerful your business data... Watch the video
Access to IT talent The Acora CIO Report 2022 We are delighted to share our annual CIO report with you. For the third consecutive year, we reached out to CIOs and other IT leaders in organisations across the UK to get a sense of the challenges they’re facing now,... Watch the video
Managed Service The Acora CIO Report 2021 We’re delighted to present our second annual CIO report. Building on the success of last year’s inaugural survey, we’ve expanded its scope: more than just a summary of our findings, we’ve given a broader sense of the technical, commercial and... Explore Resource
E-Books & Guides Improving IT Service Desk performance “We could do so much better”. From our experience, if this is how you perceive your IT Service Desk, then you are not alone. So, the purpose of this guide is simple: to help you unpack that dissatisfaction; to pinpoint... Explore Resource
Digital Transformation 10 Top Tips to M&A IT Integration Success It’s an alarming fact that a large proportion of M&A activity fails to deliver the potential business value anticipated. In fact, most research indicates that only 50% of these deals actually result in an increase in overall shareholder value. The... Explore Resource
Innovation vs Operation Service Desk Outsourcing – what to consider Deciding whether to outsource all or part of the IT support function, such as the IT service desk, is a common consideration amongst organisations of all sizes. For mid-sized businesses, outsourcing can bring levels of expertise, service and availability that would be... Explore Resource
Cloud & Infrastructure The 2020 Acora CIO Survey Welcome to the first ever Acora CIO survey! In the first half of 2020 Acora and the publisher of CIO magazine, International Data Group (IDG), surveyed IT decision-makers in large organisations across the UK. We wanted to understand what the key... Explore Resource