Acora

 

At Acora, we believe that while the traditional service level agreement (SLA) still has its place, it’s no longer the sole performance metric we should be relying on. Having looked at the ‘why’ of improving your people’s IT experience, this follow-up paper gets into the ‘how’. It sets out how we’ve introduced new technology, metrics, people and thinking to create our Experience 360™ service, and how this can help you deliver a step change in the experience for all your people.